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Your MSP Should Work For You—Not the Other Way Around
Here's our philosophy on MSP services: Great IT strategy requires great execution.
As your Fractional CIO or AI Readiness partner, we often work alongside your existing MSP to ensure strategic alignment, vendor accountability, and consistent execution. We're not here to replace a good MSP relationship—we're here to make it better.
But sometimes, the MSP relationship is broken.
Maybe they're not responsive. Maybe their recommendations always involve selling you more services. Maybe they've become complacent, and you're not getting the value you're paying for.
When that happens, we can step in.
We provide full MSP services with a critical difference: we approach operational IT support through a strategic lens. We're not just keeping the lights on—we're ensuring your day-to-day IT operations support your business goals.
Comprehensive MSP Services
When you engage us for MSP support, you get full operational coverage:
Helpdesk & User Support
Responsive, professional support for your team when they need help—without the runaround.
Infrastructure Monitoring & Maintenance
Proactive management of servers, networks, and systems to prevent problems before they impact your business.
Backup & Disaster Recovery
Reliable backup solutions and recovery plans that ensure business continuity when things go wrong.
Cybersecurity Services
Multi-layered security including firewall management, endpoint protection, security awareness training, and threat monitoring.
Cloud Management
Strategic oversight of cloud services (Microsoft 365, Azure, AWS, etc.) to optimize performance and cost.
Vendor Management
We handle relationships with hardware vendors, software providers, and telecom carriers so you don't have to.
When Does Direct MSP Support Make Sense?
Our MSP services are ideal for:
✓ Companies whose current MSP relationship is broken – You've lost trust, responsiveness has declined, or you're not getting value for what you're paying.
✓ Smaller companies who need a strategic MSP – You don't want a transactional "break-fix" provider. You need a partner who thinks strategically about your IT while handling day-to-day operations.
✓ Fractional CIO or AI Readiness clients who want integrated support – You're already working with us on strategy, and it makes sense for us to handle execution too for seamless alignment.
✓ Companies transitioning between MSPs – You need coverage during a transition period, or you want strategic guidance on selecting and onboarding a new MSP partner.
Strategic MSP vs. Transactional MSP
JEM Strategic IT (MSP Services):
- Proactive support aligned with business goals
- Objective guidance that benefits YOUR business
- Every operational decision supports strategic direction
- Led by CIO-level expertise with operational credibility
- Customized to manufacturing/construction workflows
Typical MSP:
- Reactive support focused on tickets closed
- Recommendations often benefit their bottom line
- Limited strategic thinking or planning
- Account manager with limited technical depth
- One-size-fits-all approach
Bottom line: You get MSP services delivered by people who think like CIOs, not just technicians.
MSP + Fractional CIO + AI Readiness = Complete IT Partnership
Many of our clients engage us across multiple services:
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Fractional CIO + MSP:
We provide strategic leadership AND handle day-to-day operations. You get complete IT coverage from a single, trusted partner.
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AI Readiness + MSP:
We implement AI strategy while ensuring your underlying IT infrastructure, security, and support systems are ready to sustain it.
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All Three:
Complete strategic and operational IT partnership. We handle everything from board-level strategy to helpdesk tickets—all aligned around your business goals.
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Or, just MSP support if that's what you need.
You're not required to engage us for Fractional CIO or AI services to get great MSP support. If operational IT is your primary need, we can deliver that as a standalone service.
Let's Talk About Your IT Support Needs
Whether you're looking to improve your existing MSP relationship, transition to a new provider, or need comprehensive operational support, we can help.
Here's what happens next:
1. Schedule a 30-minute discovery call – We'll discuss your current IT support situation, challenges, and goals.
2. Get an honest assessment – We'll tell you if partnering with your current MSP makes sense, or if direct MSP services from us would be a better fit.
3. Make an informed decision – No pressure, no long-term contracts. Just clear options based on what's best for your business.
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